October
14, 2002
MSN to Drop
$300 Million on New Campaign
By Christopher Saunders
from internet.com
Microsoft'sMSN service is poised
to spend $300 million for
advertising and marketing in its
bid to unseat America Online as
the top Internet service.
With
the heavy spending -- the
largest for any Microsoft
product this year, and ever for
MSN -- the Redmond, Wash.-based
software giant is aiming to stir
up consumer buzz around this
month's launch of MSN 8, the new
version of its online service.
To
build anticipation for the
product release, which is slated
for Oct. 24, Microsoft on Monday
began a "teaser" campaign
starring an actor dressed as the
multicolor butterfly MSN uses
for its logo -- a character
which will serve as the
centerpiece for the advertising
campaign later in the month,
dubbed "Better with the
Butterfly."
The
logo, designed by ad agency
McCann-Erickson's FutureBrand
unit, first appeared in ads and
on the MSN site more than two
years ago. However, the new
campaign for the first time will
attempt to make the butterfly
into a spokes-character, along
the lines of the Pets.com
talking sock puppet.
"The
butterfly logo is very
recognizable for people," said
MSN Marketing Director Eric
Hadley. "We thought it's a great
way to bring personality to the
brand as a character doing some
funny things. We thought this
was a good way to tell a story
in an entertaining way. On the
flip side, it shows you how [MSN
8] works ... it draws people
into it for a little bit of
entertainment value, where we
haven't been able to do that in
the past."
After a
party in Superior, Wis. -- when
the "butterfly" emerges from a
cocoon -- the icon and several
of its butterfly friends will
drive cross-country (in a
Toyota, courtesy of the
automaker, an advertiser) to
arrive at New York's Central
Park on Oct. 24, just in time
for a Microsoft-sponsored Lenny
Kravitz concert and the
unveiling of MSN 8 by Microsoft
Chairman Bill Gates.
MSN
also will promote the launch
with outdoor ads, including a
giant cocoon on a Times Square
billboard, which is counting
down to the Oct. 24 debut of MSN
8.
Immediately following the
launch, MSN will advertise the
service with a multi-media
blitz, beginning with a
60-second TV spot featuring
Kravitz' hit "Fly Away" and
showing the emergence of the
butterfly from its cocoon.
A slate
of follow-up spots will focus on
specific services within MSN 8.
One ad, for example, showcases
MSN 8's spam filter. The ad
shows the live-action butterfly
character stuffing junk mail
back through a mail slot to an
astonished postman. Microsoft's
longtime San Francisco-based
agency, McCann-Erickson,
designed the work.
"The
campaign focuses on MSN bringing
a better experience," Hadley
said. "People are frustrated
with the Internet -- they're not
getting what they want. In MSN 8
we've taken Microsoft's software
heritage to give people a better
experience."
The
campaign also will continue with
rich media online ads, designed
by Seattle-based Avenue A (Quote,
Company
Info,
News).
The
big-budget effort comes the same
month as AOL Time Warner (Quote,
Company
Info,
News)
is rolling out the latest
version of its Dulles, Va.-based
America Online service -- AOL
8.0 -- as well as a similarly
star-studded kick-off bash later
this week. The company also
began releasing the AOL 8.0
software to subscribers earlier
this month.
But
that head-to-head comparison is
what MSN has long been looking
for -- ever since
deploying
a "switcher" campaign targeting
America Online users in
mid-2001. Now, Microsoft said it
plans to keep taking subtle
shots at America Online in its
ads, and to continue offering
software and services to make a
switch from America Online to
MSN easier.
"The
'switcher' message is going to
be baked into everything we do,"
Hadley said, adding that MSN
believes America Online's users
are frustrated with their
provider. "It's such a great
opportunity to get users from
AOL ... We think it's a vital
way to get new subscribers."
The
launch campaign will run through
the end of the year, although
MSN said it is likely to reprise
the character in ongoing
advertising.
"We
think the butterfly character
has great legs," Hadley said.
"We think it can carry us
through a lot of the new
features that we have planned,
and I hope there isn't an end to
it." |