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| Email FAQs - I created a
mailbox in my control panel but it's not working. |
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The primary reason
created email boxes don't work is that part of the creation
process was skipped or wrong mail settings are being
used. If you can see your mailbox in your Plesk control
panel, but it's not working in an email program or Webmail,
check the following things.
1) Make sure the Mailbox option was checked when the mailbox
was created. Even if the mail name was created, if no
option was selected, the mail name won't do anything. It
must be designated as either a mailbox, a mail forward, or a
mail group to work.
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A mailbox is a
true email box with send and receive ability. A
mailbox must be setup in an email program (like Outlook
Express) or accessed through our Webmail interface to be
used.
A mail forward is not an email box. It is simply a
redirect for the mail. A mail forward sends any
mail received by that mail name to another mailbox which
you selected when you created the mail forward.
A mail group is basically a mail forward to more than
one address. For example if you have a sales mail
name on your domain and you'd like that mail forwarded
to each of your salespeople you could enter all their
email addresses into the mail group for sales. All
email sent to sales@yourdomain.com
would then be automatically forwarded out to the members
of the mail group. (Keep in mind that this
function is not intended for use for spam mail or
running mailing lists. Such uses would be a
violation of our terms of service and would result in
immediate suspension of your account.)
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your control panel mail area, check the icons next to
the mail name you created. Make sure that the
mailbox icon is lit (as shown above). If not, you
will need to click on that mail name to access the mail
admin screen for that name. (see graphic at below) |
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Inside the
mail admin screen, click the checkbox next to Mailbox
and click the UPDATE button. When finished, click
Up Level to view all mail names again. The mailbox
icon should now be lit for this mail name. |
2) Make sure that the mail
name was not set up as a forward or mail group.
Forwarded mail (which includes mail groups) is forwarded
directly out to the designated receipient. It does
not sit on the server and cannot be retrieved using the
mail name setup here. Forwarded mail can only be
retrieved through the email address it was forwarded
to. For example if you create a mail name of info
and set it to forward to you@aol.com,
when that mail comes into our server it is routed to the
info mail forward which immediately sends it out to the you@aol.com
email address. You would then receive this mail by
logging on to your AOL account and retrieving mail
through their system.
3) Make sure that all mail settings you are designating
in your email program setup or Webmail login attempt are
correct. The userid and password for a mail login
are not the same as those used to access your hosting
space. They are the settings designated when you
created the mail name through the control panel.
The userid is the mail name you created and the password
is the password you set when you created the mail
name.
Also check your mail servers. They are yourdomainhere.com
both incoming and outgoing. Ex. if your domain
were bobnrob.com your mailservers would be bobnrob.com
for both incoming and outgoing mail servers.
Lastly, check the case you are using. If you set
the mail name up as laura, but are using a userid of
Laura, the computer will not match and will say your
userid is invalid. Rule of thumb is to use all
lowercase letters in an email address. Spaces and
other characters should not be used. Stick to . or
_ if you must create a break in the address. |
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