Check List:
How to pick a Web Host
 and avoid problems later:
Another example of outstanding customer service provided by www.actwdsitehosting.com


We've made this page plain on purpose. You can print this and put it next to your computer as you search for a web host.  You may ask why we put a page up like this. Well its simple.

Every day we have people call here with some sort of problem caused by their hosting company.

 We've seen domains registered wrong They weren't provided a username and password. We've had some who's files have just mysteriously disappeared. Others that have been down for weeks. Some that are taken off line for billing errors that are the hosting companies fault. On and on and on goes the list of how hosting companies screw their customers and frankly we are tired of seeing it happen. So even if you don't choose us, but you can find your self one that is decent then maybe you won't have these problems.

Now we aren't trying to scare you. We just want you to be aware and to make an informed decision.

So Here's a few rules:

Rule 1: Size doesn't matter. What matters is reputation. In fact the bigger the company the more they forget the meaning of customer service.
Check the BBB. They will give you good feel for who's out there and who's had problems. Even if it says they had problems but rectified it, I would take that as a warning sign. They should have done the right thing in the first place and waited until someone complained. Did you know that if you researched the largest hosting companies, the majority have been kicked out or have been kicked out in one city only to take out a membership in another. if you are unsure. Look for BBB's reliability seal or call the BBB.

Rule 2: Know all about  what your doing with your domain registration and know how to get back into your account Treat this like keys to your house or the title to your vehicle. Its that serious!!!!!! Wouldn't you hate to build your business only to find out you don't own the name or don't have the authority change the information.

Rule 3: Don't believe everything you read. Recently we found a site that professed that they were objective judges of hosting companies and worked in the industry and had no affiliation with any hosting company. Guess what it was an affiliate site and they were being paid for every site they referred to the hosting firm. Do a whois search on the company, see how old the domain is, if it was registered last week be very suspicious that it is just a front for another company. Find out who these people are before you do business with them and before you give them a cent. Look for testimonials and see if these are real live websites or just words typed in and attributed to Bob Smith or Bill Jones. Even large computer manufacturers that offer hosting. Its actually someone who purchased the right to use their name on their hosting product. Resellers of less than stellar companies are all over the interent.  Don't be fooled.

Rule 4: Don't sign up just because your webmaster says so.  Again this goes back to know who you are doing business with. But we have many sites that webmasters sign up and then vanish. Poof. They register it to themselves, they own the domain and bam, they drop off the face of planet  and your name is no where to be found, giving you no legal rights to a website that you bought and paid for. Make sure you know who is hosting your domain and that your name is on the account with the host and on the domain registration.. I would say that this rule has no exception.

We have also prepared a check list for you below to use as you do research on these companies. This truly is a buyer beware industry. Yes there are some very good companies out there, big and small. Just make sure you try to find them if you don't like what we have to offer.

We can't stress enough that even if you choose another hosting company you know the answers to these questions.

Click here for a completed version for the ACTWD family of websites.

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Company Name:  
Web Address:  
Yes No Do I own my domain?
Yes No 30 Day Money Back Guarantee
Yes No If I cancel after the first 30 days, will I get a refund of the time I haven't used?
 
    If No what is the policy:

 
Yes No Are their penalties if I go over my space?
 
    If yes what are they and how is it calculated:

 
Yes No 24 Hour Live Support
     
Yes No Email Support Only
    If yes what is the normal time I should expect an answer:
 
    Have I tried it? How long to get a response?:
Yes No Phone Support:
Yes No Have I called to see how long the hold time is?
     
     
    What Kind of Servers:
    How Much Ram
    How many sites per machine:
     
    How long in business:
     
    Better Business Bureau: Have I checked their file, do they have complaints?
    http://search.bbb.org/national/results.html
We strongly urge you to take a minute or two and research any web hosting company you are going to do business with. The #1 complaint the BBB receives is regarding internet related companies. Remember there are no consumer protection laws with web hosting companies like there is with the some other utility companies you may already deal with.  It's up to you to protect yourself. The info is easily found online and may save you hassles in the long run.
 
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